Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at dqtsllc@gmail.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at dqtsllc@gmail.com.
Exceptions / non-returnable items
Items that are custom engraved and made specifically for each order, we do not accept returns, exchanges, or refunds on personalized or custom engraved items.
Please carefully review all engraving details, including names, dates, spelling, fonts, and any other customization, before submitting your order. Once an order has entered production, it cannot be changed or canceled.
Damaged or Incorrect Items
If your order arrives damaged, defective, or the engraving does not match the personalization you submitted due to our error, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If the issue is determined to be our error, we will replace the item or issue a refund, as appropriate.
Contact Us
If you have any questions about your order or our refund policy, please contact us before placing your order. We're happy to help ensure your personalization is correct before production begins.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days, less shipping. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dqtsllc@gmail.com.